Terms and Conditions

The terms of sale herein govern the contractual relationship between INSULATION NETWORK and the PURCHASER, as well as any purchase made through the INSULATION NETWORK commercial web site, whether the PURCHASER is a corporation or an individual ; as well as the general terms and conditions of use of the INSULATION NETWORK website for any VISITOR browsing the said site. The acquisition of goods or services through the INSULATION NETWORK web site implies that the PURCHASER unreservedly accepts the terms of sale herein

The terms of sale herein prevail over any other general or specific terms which have not been expressly approved by INSULATION NETWORK. INSULATION NETWORK reserves the right to modify the terms of sale herein at any time. In this case, the applicable terms shall be those in effect on the date of the purchase order by the PURCHASER.

Use of the site

The content of the site Insulatio Network.ca can be consulted by the visitor/Purchaser for strictly personal, private and non-collective use freely for free content, in return for a purchase or subscription for paid content. It’s strictly forbidden to reuse or market this content in a professional or commercial context except with the express agreement of Insulation Network.ca. Users interested in reuse of our content are asked to contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it.

Characteristics of the goods and services offered for sale

The goods and services offered for sale are those contained in the catalogue displayed on the INSULATION NETWORK.ca web site. These products are offered for sale while supplies last. If, despite INSULATION NETWORK’ vigilance, any product becomes unavailable, INSULATION NETWORK will notify the PURCHASER by email to that effect as soon as the corresponding order is received.


Prices are listed on the INSULATION NETWORK web site in CAD, excluding tax and delivery charges. INSULATION NETWORK reserves the right to modify its prices at any time, with the understanding that exclusively the prices listed in the catalogue at the time of purchase shall be applicable to the PURCHASER. The listed prices include order processing only while freight and taxes are calculated at time of checkout seperately.

Local tax and customs duty may be applicable to purchases delivered to countries outside Canada. The PURCHASER is solely responsible for any applicable local tax and duties and INSULATION NETWORK is not held to notify the PURCHASER of applicable local regulations.


CART is defined as the intangible object gathering the whole of the Products selected by the PURCHASER of the Site in view of a purchase having clicked on these elements. In order to proceed with his order, the Customer chooses the Product(s) he/she wishes to order by adding items to the cart whose content can be modified at any time. To make the purchase on Insulation Network website, the purchaser must complete the identification form with the requested contact information or customer ID number if applicable in order to complete the online purchase. This includes reference numbers for the items selected to validate the order after having it verified and to proceed with payment. The information provided constitute proof of transaction and as confirmation of purchase to Purchaser which signifies signature and acceptance of the concerned transactions. After the purchase is completed, Insulation Network will send the Purchaser a confirmation of the purchase via email. Orders are processed by INSULATION NETWORK Customer Service within 48 hours of the first working day following the date of the purchase order, except during Canadian statutory holidays. INSULATION NETWORK reserves the right to cancel any order by a PURCHASER who is late with payment or who is party to an unresolved dispute with regard to a previous order.

The PURCHASER cannot modify the order once order is confirmed but may INSULATION NETWORK Customer Service if an exception can be made. INSULATION NETWORK’ archives are considered by the parties as proof of communications, orders, payments and transactions between the parties to the purchase.

Customer Service For all information or questions, INSULATION NETWORK Customer Service is at your disposal from Monday to Friday, 9:30 a.m. to 12:30 p.m. and 2:00 p.m. to 5:00 p.m., by email This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-888-213-0669.


Payment is required at the time of ordering and must be made exclusively by bank debit or credit card, using the secure SSL protocol payment system to ensure that transmitted data is software encrypted and that no third party can intercept this data during transmission on the network. Local and International credit or debit cards are accepted for cards issued by banks and other financial institutions. No discount is due to the PURCHASER. A paid invoice receipt will be sent to the PURCHASER along with the ordered product once payment is received. Delivery Products ordered shall be delivered by postal mail to the address provided on the purchase order. The indicated delivery time is an estimate. If delivery takes longer than thirty days from the date of order, the PURCHASER may request the termination of the sale agreement and full reimbursement. However, no damages or penalties of any kind will be due as a result of a delay.


INSULATION NETWORK is held only to an obligation of means in the online sale process. INSULATION NETWORK’ may not be held liable for any prejudice or damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service breakdown or other problems outside of its control.

Intellectual Property

All documents and every constitutive element on the INSULATION NETWORK web site are the exclusive intellectual property of INSULATION NETWORK. The reproduction, exploitation, redistribution or use of all or part of any visual, auditory or software element or document from the INSULATION NETWORK web site is strictly prohibited. Simple or hypertext links to the INSULATION NETWORK web site are strictly prohibited without explicit prior approval from INSULATION NETWORK.

Personal data

Nominative information relative to the PURCHASER collected on the site is necessary to place an order and is intended for INSULATION NETWORK Customer Service in order to process the order. In consequence, this information may be processed by an automated system. Insulation Network does not produce or sell Purchaser data collected to any third party organization.

Applicable law and competent jurisdiction

The sales terms and conditions herein are subject to Canadian law. The official language of this agreement is English.